Warranty & Customer Care

At Blackhills Caravan Sales, your peace of mind is our priority. Every new holiday home comes with a manufacturer’s warranty from the date of purchase, and our dedicated Customer Service Team is here to support you every step of the way.

New Holiday Homes

If you experience any issues with your new holiday home, simply email us with details and photographs of the problem. We’ll work directly with the manufacturer to arrange the right solution – whether that’s sending an engineer or providing replacement parts.

Post Delivery Inspection (PDI)Within the first week of delivery from the factory, a member of our team will carry out a Post Delivery Inspection. This thorough check includes detailed notes and photographs of your caravan to identify any faults, which are then reported to the manufacturer for swift resolution.

For full details of warranty cover specific to each model, please refer to the manufacturer’s website or the warranty information provided in your Holiday Home manual:

• Willerby Warranty

• Swift Warranty

Important to know:

• All warranty repairs must be carried out by an authorised professional. Using unauthorised services may invalidate your warranty.

• Plumbing warranties do not extend beyond the winter if the caravan has been used and then left unoccupied.

Pre-Owned Caravans

All pre-owned holiday homes come with a 3-month warranty covering major appliances such as the boiler, fridge/freezer, and cooker (from the date of purchase).

Important to know:

• Any claims must be made within 3 months of your invoice or delivery date.

• “Off-site” caravans (e.g. used for storage or too old for park installation) are sold as seen and are not covered by any warranty.