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Swift Group Warranties

There are 3 warranties available with a Swift Holiday Home that fall into 2 categories; holiday homes pre-2018 and a revised warranty structure for holiday homes 2018 and onwards.



Pre- 2017 Holiday Homes


SuperSure Warranty

Subject to the conditions, terms and exclusions set out in this section of the handbook, Swift will repair (or at its option, replace) any defective parts of your Home that comes to light during the SuperSure Warranty Period. This applies to all parts and fittings of your Home (other than the structural exterior).  The SuperSure Warranty Period means 12 months from the date an approved Swift Group Dealer, or Park Operator (transfers / hands over) the Home to its first owner.


Structural Warranty

Subject to the conditions, terms and exclusions set out in the section of the handbook, Swift will repair (or at its option, replace) any defects with the structural integrity of the Home, that come to light during the Structural Warranty Period.  The Structural Warranty covers any defect with the seams of the Home.  His includes water ingress through any permanently sealed seam joints.  The Structural Warranty Period means 36 months from the date an approved Swift Group Dealer or Park operator (transfers / hands over) the Home to its first owner.


Chassis Warranty

Subject to the conditions, terms and exclusions set out int this section of the handbook, Swift will repair (or at is option replace) any defects with the chassis that come to light during the Chassis Warranty period but only for as long as the Home belongs to its first owner.  The Chassis Warranty Period means 10 years from the date an approved Swift Group Dealer, or Park Operator (transfers / hands over) the Home to its first owner.


Holiday homes 2018 and onwards


3 Year Supersure Warranty

Your Holiday Home or Lodge has a 3-year cover for all parts and fittings (other than the structural exterior).  This includes items such as:

- Furniture

- Kitchens

- Showers

- Sanitary Ware

- Sockets and Switches

- Interior doors and furniture

- Gutter and fall pipes


5 Year Structural Warranty

Your Holiday Home or Lodge has a 5 Year structural warranty and Swift will repair (or, at its option replace) any defects with the structural integrity of the Home, that come to light during this period.  The Structural Warranty covers any defect with the seams of the Home.  This includes water ingress through any permanently sealed seam joints and also items like:

- External Doors

- uPVC windows

- Roof, walls and ceilings

- Carpets

- Condensing Combi Boiler


10 Year Chassis Warranty

Your Holiday Home or Lodge has a fully galvanised chassis with a 10-year Chassis warranty, subject to maintenance, and Swift will repair (or at its option, replace) any defects with the chassis that come to light during this period but only for as long as the Home belongs to its first owner.


Conditions

1.  Swift will not be liable under this warranty for any damage or defect that arises from your failure to site your Home in accordance with Swift's recommendations or the code of Practice for the Transportation, siting and Commissioning of Holiday / Park Homes.  Your dealer or Park Operator can provide you with more information on this code of practice.

2.  This warranty only applies to Homes purchased and sited in the UK

3.  You must keep you Home in a good state of maintenance and repair.  Swift will not be liable for any defect caused by any negligence, misuse or modification of the Home.

4.  All new Homes must be registered with Swift within 6 weeks of purchase as from new.

5.  Holiday Homes must not be used for permanent or residential use.

6. The unit must be sited correctly on a recognised site pitch.

7.  The cost of transporting or moving the Home by any means to or from the place or repair is the responsibility of the owner.

8.  Swift shall not be liable under this warranty for any defects related to or arising from the following;


The failure of a component for reasons of fair wear and tear;

  • Damage resulting from freezing, fire, over heating or accidents (whether caused by the user or third party);

  • Damage as a result of failure to carry out normal or specific maintenance including but not specific to, not draining down and winterizing the Home.

  • Defect due to condensation, fungus, mildew and damp (other than as a result of a failure of a permanent seal or joint).

  • Misuse of any component;

  • Normal deterioration, corrosion, intrusion of foreign or harmful bodies, lack of servicing or negligence of any person other than Swift which causes stoppage of or impairment to the function of any component of the Home.

  • Replacement of parts which have reached the end of their effective working life because of age and/ or usage;

  • cleaning or adjustment of any assemblies;

  • cosmetic finishes to kitchen sinks, sealants, cooker tops, vanity units, shower trays;

  • Routine maintenance items including lubricants, rubber gas hose, the cleaning of the heater and flues, the replacement of gas jets, the resealing and/ or replacement of shower room sealant, the adjustment and lubrication of locks;

  • Any breakage or failure of any windows, glass, tyres, fluorescent tubes, replacement light bulbs, spotlights, tap washers or thermocouples.

Note:  Failure of any part of component, which is not original equipment, or a defect caused as a result of an unauthorised modification to the Home will not be covered under warranty.


All warranties start from the date an approved Swift Group Dealer, or Park Operator [transfers/hands over] the Home to its first owner and are subject to conditions, terms and exclusions. For full details see www.swiftgroup.co.uk/owners/handbooks

Blackhill Caravan Sales

Unit 14 Crofty Industrial Estate, Penclawdd, Swansea

West Glamorgan, SA4 3RS

United Kingdom

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